Refund Policy

Our Return Commitment

At my store, we want you to be satisfied with your purchase. If an item arrives damaged, defective, incorrect, or otherwise qualifies under this policy, you may contact us to request a return or refund.

This policy applies to purchases made through our online store and is subject to applicable consumer protection laws.

Return Eligibility

Return requests should be submitted within 30 days after the order is delivered.

To be considered for a return, an item should generally be:

In its original condition.
In the original packaging when reasonably possible.
Accompanied by the order number or other proof of purchase.
Free from damage caused after delivery through misuse, improper handling, or unauthorized modification.

Some products may have additional return requirements based on their nature.

Items That May Qualify for a Refund

A refund or replacement may be available when:

You received a different item from the one ordered.
The product arrived damaged.
The product has a verified manufacturing or quality defect.
The order was materially incomplete.
The product does not reasonably correspond to the item purchased.

Please contact us before returning an item so we can determine the appropriate resolution.

Items That May Not Be Eligible

Certain purchases may not qualify for a standard return, including:

Items clearly identified as final sale or non-returnable.
Personalized or custom-made products.
Gift cards, where applicable.
Products that have been substantially used, altered, or damaged after delivery.
Items that cannot be returned due to applicable health, safety, legal, or transportation restrictions.

These exclusions do not affect rights that cannot be waived under applicable law.

How to Request a Return

To request a return, contact our customer support team and provide:

Your order number.
The name of the item.
The reason for the return.
Photos or other supporting information when relevant.

We will review the request and, if approved, provide return instructions.

Please do not send an item to our address before receiving return instructions from us.

Damaged Items

If an item arrives damaged, please contact us promptly after delivery. Where possible, provide photographs showing the item, packaging, shipping label, and damage.

Keeping the original packaging until the issue has been reviewed may help us investigate the shipment with the carrier.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Incorrect Items

If you receive an item that differs from what you ordered, contact us with your order information and details of the product received.

After confirming the issue, we may arrange a replacement or provide a refund as appropriate.

Return Shipping Costs

When a return is required because my store sent an incorrect item or the product has a confirmed defect or damage attributable to fulfillment, we will provide appropriate return instructions and may cover reasonable return shipping costs.

For other approved returns, return shipping costs may be the customer's responsibility unless otherwise stated.

Refund Method

Once an approved returned item has been received and reviewed, we will determine the applicable refund amount.

Approved refunds are normally credited to the original payment method used for the purchase.

Shipping charges may not be refundable for discretionary returns unless required by applicable law or otherwise stated by my store.

Refund Processing Time

After we authorize a refund, the time required for the credit to appear in your account depends on your bank, card issuer, or payment provider.

Please allow approximately 5–10 business days after the refund is issued for the transaction to appear, although processing times may vary.

Replacements

When an eligible item needs to be replaced, we will first determine whether the same product is available.

If a replacement cannot be provided because the item is unavailable, we may offer a refund or another suitable resolution.

Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before the order enters processing or shipment. Once an order has been shipped, the standard return process may apply instead.

Refunds for Unreceived Orders

If tracking information indicates that an order has been delivered but you have not received it, please contact us so we can review the available shipment information.

We may request additional details or ask you to contact the carrier while the delivery is being investigated.